Services Marketing : Intergrating customer focus across the firm
Valarie A Zeithaml
Services Marketing : Intergrating customer focus across the firm , [By] Valarie A Zeithaml - 4th - England McGraw-hill 2006
0 07 296194 5
Services Marketing : Intergrating customer focus across the firm , [By] Valarie A Zeithaml - 4th - England McGraw-hill 2006
0 07 296194 5