| 000 | 00447nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 230528s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0 07 296194 5 | ||
| 040 |
_aENG _bENG _cLCC |
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| 100 | _aValarie A Zeithaml | ||
| 245 | 0 |
_aServices Marketing _b: Intergrating customer focus across the firm _c, [By] Valarie A Zeithaml |
|
| 250 | _a4th | ||
| 260 |
_aEngland _bMcGraw-hill _c2006 |
||
| 700 | _aMary Jo BinterDwane D.Gremler | ||
| 942 |
_cBOOKS _e4th |
||
| 999 |
_c1476 _d1476 |
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