| 000 | 00510nam a2200217Ia 4500 | ||
|---|---|---|---|
| 008 | 230525s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a0-688-12316-3 | ||
| 040 | _aENG | ||
| 040 | _bENG | ||
| 040 | _cDDC | ||
| 100 | _aKen Blanchard | ||
| 245 | 0 | _aRaving Fans | |
| 245 | 0 | _b: Arevolutionary approach to customer service | |
| 245 | 0 | _c: By Ken Blanchard | |
| 250 | _a1st | ||
| 260 | _aNew York | ||
| 260 | _bWilliam Morrow and Company | ||
| 260 | _c1993 | ||
| 700 | _aSheldon Bowles | ||
| 942 | _e1st | ||
| 999 |
_c510 _d510 |
||